8fb8 Privacy Policy — How We Handle Your Personal Data
Your privacy matters to us. This policy explains exactly what data 8fb8 collects, why we collect it, and how we keep it secure on our platform.
Introduction
8fb8 ("we", "us", "our") operates the online casino and sports betting platform accessible at 8fb8.bet and is committed to protecting the privacy and personal data of all registered users ("you", "your", "the Player"). This Privacy Policy describes the categories of personal data we collect, the purposes for which we process it, the conditions under which it may be shared, and the rights available to you in relation to your personal data.
By registering an account on 8fb8 and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not use the 8fb8 platform.
All data transmitted is protected by 256-bit SSL encryption
Your personal data is never sold to external marketing companies
You have the right to access, correct, or delete your personal data
Reach our privacy team at [email protected]
1. Information We Collect
8fb8 collects personal data that is necessary to provide you with a safe, compliant, and functional gaming experience. The categories of data we collect, and the context in which each is collected, are set out in the table below.
| Data Category | Examples Collected |
|---|---|
| Identity Data | Full name, date of birth, gender, scanned government-issued ID or passport (collected during KYC verification) |
| Contact Data | Mobile phone number, email address, residential address in Bangladesh (Dhaka, Chittagong, Sylhet, etc.) |
| Financial Data | bKash, Nagad, Rocket, Upay wallet numbers; bank account details for bank transfer withdrawals; transaction history and deposit/withdrawal amounts |
| Technical Data | IP address, device type, operating system, browser type, session duration, pages visited, crash logs, and connection type (Grameenphone, Robi, Banglalink, Teletalk, Wi-Fi) |
| Gaming Activity Data | Game sessions played, bet amounts, wager history, bonus usage, win/loss records, responsible gaming tool usage (deposit limits, self-exclusion requests) |
2. How We Use Your Information
We use the personal data we collect from you only for specific, legitimate purposes directly related to operating the 8fb8 platform and fulfilling our obligations to you as a registered player. We do not use your data for unrelated purposes without seeking your separate consent.
- Account registration and management: to create and maintain your 8fb8 account, verify your identity, and ensure only one account exists per player.
- Payment processing: to process deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests to your verified payment account.
- Compliance and fraud prevention: to fulfil our KYC obligations, detect and prevent fraudulent activity, money laundering, and unauthorised account access.
- Customer support: to respond to your enquiries, resolve complaints, and provide assistance with account, payment, or technical issues.
- Responsible gaming: to monitor gaming behaviour for signs of problem gambling and to administer responsible gaming tools you have activated, such as deposit limits and self-exclusion.
- Platform improvement: to analyse usage patterns, improve game performance, and optimise the 8fb8 experience for players across Bangladesh, including on Grameenphone, Robi, and Banglalink 4G networks.
3. Legal Basis for Processing
8fb8 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved.
- Contractual necessity: processing required to perform the contract between you and 8fb8 — for example, operating your account, processing payments, and resolving disputes.
- Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements and know-your-customer (KYC) obligations.
- Legitimate interests: processing carried out to protect the security and integrity of the platform, prevent fraud, and improve service quality — where our interests do not override your fundamental rights.
- Consent: where we rely on your explicit consent for specific processing activities, such as sending you promotional communications. You may withdraw consent at any time by contacting [email protected].
4. Payment Data and KYC Verification
All financial transactions on 8fb8 are processed in Bangladeshi Taka (BDT) through payment partners including bKash, Nagad, Rocket, Upay, and major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, and Sonali Bank. Financial data relating to your transactions is collected and stored by 8fb8 as part of our payment processing operations and is also required for our anti-money laundering compliance obligations.
Before processing a withdrawal, 8fb8 requires all players to complete KYC verification. During KYC, you will be asked to provide a government-issued photo ID (such as a National ID card or passport) and proof of your payment account ownership. This data is processed solely for identity verification and regulatory compliance purposes and is stored securely in encrypted form.
5. Sharing Your Information
8fb8 does not sell your personal data to third parties. We may share your personal data with third parties only in the following specific circumstances, and only to the extent necessary for the purpose stated.
- Payment service providers: bKash, Nagad, Rocket, Upay, and our banking partners receive only the transaction data necessary to process your deposit or withdrawal request.
- Game and technology providers: game studios and platform technology providers (such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi) may receive anonymised or pseudonymised session data to facilitate gameplay and resolve technical disputes.
- Regulatory and law enforcement authorities: where required by applicable law, 8fb8 may disclose personal data to competent authorities, including financial intelligence units and law enforcement agencies, in connection with investigations into money laundering, fraud, or other illegal activity.
- Business transfers: in the event of a merger, acquisition, or sale of all or part of 8fb8's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.
6. Cookies and Tracking Technologies
8fb8 uses cookies and similar tracking technologies on its platform to ensure the site functions correctly, to remember your preferences, and to analyse how players interact with the platform. The types of cookies we use are described below.
- Essential cookies: required for core platform functionality including session authentication, login state management, and security controls. These cannot be disabled without impairing the platform's core functions.
- Functional cookies: used to remember your preferences such as language selection, responsible gaming settings, and session display options. These improve your experience but are not strictly necessary for the platform to operate.
- Analytics cookies: used to collect anonymised data about how players navigate the platform, which pages and games are most visited, and how long sessions last. This data helps 8fb8 identify areas for improvement.
You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent the platform from functioning correctly. 8fb8 does not use cookies to track your browsing activity on other websites.
7. Data Retention
8fb8 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply: account data and identity verification records are retained for the duration of your account and for a minimum of five years after account closure, in order to comply with anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of five years from the date of each transaction.
Gaming activity data (bet history, session logs, responsible gaming tool usage) is retained for a minimum of three years from the date it was generated, and may be retained for longer where required for dispute resolution or regulatory compliance. Where personal data is no longer required for any of these purposes, 8fb8 will securely delete or anonymise it.
8. Data Security
8fb8 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include the following.
- 256-bit SSL encryption on all data transmitted between your device and the 8fb8 platform, ensuring that your login credentials, payment data, and personal information cannot be intercepted in transit.
- Encrypted storage: personal data and financial records stored in our systems are encrypted at rest using industry-standard encryption protocols.
- Access controls: access to personal data within 8fb8's systems is restricted on a need-to-know basis. Staff with access to personal data receive training on data protection obligations and are bound by confidentiality agreements.
- Incident response: 8fb8 maintains a data breach response procedure. In the event of a security incident that affects your personal data, we will notify you and any relevant authorities as required by applicable law.
9. Your Rights
As a registered player on 8fb8, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable period and in accordance with applicable data protection law.
- Right of access: you have the right to request a copy of the personal data 8fb8 holds about you, together with information about how it is being processed.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
- Right to erasure: in certain circumstances, you have the right to request that 8fb8 delete your personal data — for example, where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies.
- Right to object: you have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have the right to opt out of receiving marketing communications from 8fb8 at any time.
- Right to data portability: where processing is carried out by automated means and on the basis of your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
10. Children's Privacy
The 8fb8 platform is strictly for adults aged 21 and above. 8fb8 does not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in our registration and KYC process for this reason.
If 8fb8 becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, any funds held in the account will be handled in accordance with our Terms and Conditions, and all associated personal data will be deleted as soon as is reasonably practicable.
11. Changes to This Privacy Policy
8fb8 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will take reasonable steps to notify you — which may include displaying a prominent notice on the platform or sending a notification to your registered email address or mobile number.
The most current version of this Privacy Policy will always be available at 8fb8.bet/privacy-policy. Your continued use of the platform following any update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, please discontinue use of the platform and contact us to close your account.
12. Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the 8fb8 privacy team. We are available 24 hours a day, 7 days a week to assist you.
Email: [email protected]
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